Contact RocketPlay
Need a hand? Our support team is available 24/7. Live chat is the fastest way to reach us, and email is best for anything that needs a document attached. Here is everything you need.
Live Chat
Open live chat from the chat icon on any page of the site, day or night. It is the quickest channel for deposits, withdrawals, bonuses and verification questions, with a real person on the other end.
Email Support
For detailed queries or to send documents, email [email protected]. Include your registered email and as much detail as you can so we can help on the first reply.
What to Include
- The email address on your RocketPlay account;
- A clear description of the issue or question;
- Any relevant screenshots, dates or transaction references;
- Never send full card numbers or your password, we will never ask for them.
Response Times
| Channel | Best for | Typical response |
|---|---|---|
| Live chat | Urgent help, quick questions | Minutes, 24/7 |
| Documents, detailed issues | Within a few hours |
Send Us a Message
Responsible Gambling Contacts
If gambling stops being fun, free and confidential help is available in Australia: Gambling Help Online on 1800 858 858, BetStop (self-exclusion) on 1800 238 786, and Lifeline on 13 11 14.
Operator Details
RocketPlay is operated by Hollycorn N.V., a company registered in Curaçao under number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Curaçao. Payments are handled by its authorised agent Libergos Ltd., registered in Cyprus under number HE 371971.
