Responsible Gambling at RocketPlay

Gambling should stay fun. For most people it is, but for some it can become a problem, so RocketPlay gives you tools to keep control and points you to real help if you ever need it. This page explains both.

Our Commitment

We want you to enjoy RocketPlay for the long run, not burn out fast. That means making safer-gambling tools easy to find, never pressuring you to deposit, and acting on signs that play is becoming harmful.

You Must Be 18 or Over

RocketPlay is strictly for adults aged 18 and over. We verify age during registration and before withdrawals, and we close any account found to belong to a minor. If you share a device with under-18s, please use parental controls and keep your login private.

Account Controls and Limits

You can set these tools yourself, at any time, from your account settings, no phone call needed:

• Deposit limits — cap how much you can deposit per day, week or month;
• Loss and wager limits — cap how much you can lose or bet over a period;
• Session reminders — get a prompt showing how long you have been playing;
• Cooling-off (time-out) — lock yourself out for a short break, from 24 hours upward;
• Self-exclusion — close access for a longer fixed term or permanently.

Tightening a limit applies quickly; loosening or removing one takes effect after a cooling period, so a limit always means something.

Self-Exclusion and BetStop

If you need to stop, you can self-exclude from RocketPlay through your account or by contacting support. Australian players can also register with BetStop, the National Self-Exclusion Register, which blocks you from licensed Australian operators. Reach BetStop on 1800 238 786 or at betstop.gov.au.

Signs It May Be a Problem

• Betting more than you can afford to lose, or chasing losses;
• Borrowing money or selling things to gamble;
• Gambling to escape stress, low mood or boredom;
• Hiding how much time or money you spend;
• Neglecting work, study, family or sleep to play.

If any of these sound familiar, take a break and reach out. Help is free and confidential.

Protecting Minors

Keep your login details private and consider filtering software such as Net Nanny or GamBlock if children use your devices. It is illegal for anyone under 18 to gamble.

Where to Get Help

Support in Australia is free, confidential and available around the clock:

Talk to Our Team

Our support team is trained to help with limits, time-outs and self-exclusion. Reach us anytime through 24/7 live chat or at [email protected].

FAQ